Tapjoy rewards offer gone

Is there any way to get the tapjoy rewards to reappear? I made a purchase on Friday and it disappeared after. It was finally back today (Sunday) and when I went to customer support to submit proof of my purchase from Friday, because I still had not received my rewards. After I submitted the proof the offer wall disappeared. I wanted to download a game. Is there anyway to get back to the tapjoy offer wall? Will it reappear today or is it gone now?

Store down at cash section “free”

Could you be a little more descriptive please? I don’t understand what you mean by store down…