Ludia Forums

Temporarily banned or Permanently banned?

Hello, support team!

It has been more than a month that I am unable to enter the game.
When I entered the game I only received this image (image attached)

Can you please let me know if my account is either temporarily banned or permanently banned?
If it’s temporary, how long can I get back to the game? And if it’s permanently banned, why don’t I get the notice.

Please let me know, so I don’t have to wait anymore. Thank you very much!!!

Could be just a bad connection in your area

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I can still play the game with the guest account.

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Hey Hao_Vien, could you please email our support team here at If you have your support key, please include it in the email as well.

Thank you!

You need to disconnect from Google Play/ Game Center and then log back in.

still can’t play :frowning:

Thank you so much Ned

I also have this problem I can’t log into my account. but in a guest account log in normally

last week also on a thursday gave this error, and i was only able to log in on sunday

Its not any ban.
It’s the problem of your internet connection…
Bcz I HV it on almost every third or fourth day.

It’s not the internet I have 2 phones 2 accounts. In 1 phone everything is fine on 2nd this message as above. Same phone Honor Play.