Hello, support team!
It has been more than a month that I am unable to enter the game.
When I entered the game I only received this image (image attached)
Can you please let me know if my account is either temporarily banned or permanently banned?
If it’s temporary, how long can I get back to the game? And if it’s permanently banned, why don’t I get the notice.
Please let me know, so I don’t have to wait anymore. Thank you very much!!!
Could be just a bad connection in your area
I can still play the game with the guest account.
Hey Hao_Vien, could you please email our support team here at support+forums@ludia.com? If you have your support key, please include it in the email as well.
Thank you!
You need to disconnect from Google Play/ Game Center and then log back in.
still can’t play 
Thank you so much Ned
I also have this problem I can’t log into my account. but in a guest account log in normally
last week also on a thursday gave this error, and i was only able to log in on sunday
Its not any ban.
It’s the problem of your internet connection…
Bcz I HV it on almost every third or fourth day.
It’s not the internet I have 2 phones 2 accounts. In 1 phone everything is fine on 2nd this message as above. Same phone Honor Play.
