Ludia Forums

Thawfest game initiated when phone turned off

When opening Titan app, I received a message stating
“Your battle has ended. You were inactive for too long. Error Code: 3561”
Checked Battle Summary to see what had happened and found a ‘game was being played’ while my phone was turned OFF for more than 6 hours as I dealt with a migraine. App is only on that phone, is not attached to a Facebook account-I do not have one due to work restrictions and I alone know the passcode to open my phone.
How could I have been playing a game when my phone was OFF during the play time period? I was able to ‘Revenge’ other team and regain most of what I lost but how can this happen?

I’m sorry to hear about this, owlsquest. Our support team would be glad to have a closer look at this. Please contact them at support+forums@ludia.com and provide your screenshot as well as your support key to expedite locating your account in our system. Thank you.