The dreaded 21428 error

I get this error ALL THE TIME. This evening on a 20 minute walk, every time I turned the screen off and on again, the game would give me this error. And Reconnect doesn’t work, which of course means I have to restart the game (and reconnect with Google Play Games) which always takes ages. So frustrating.

All of the error numbers mean nothing but connection issues amirite!

Hey there, @Bill_Clarke, I’m not sure what could possibly be causing this error, but our support team would be glad to investigate this! Could you reach out to them at support+forums@ludia.com, including your support key so they can find you faster in our system? Hopefully, we can get this figured out and settled so that you can get back to collecting DNA uninterrupted… Thanks!