The game is not updated

Excuse me but it won’t let me update the game because every time I try it,
the application has not been installed.
I have good internet and it works well, I have more than 3 GB of space
left, I cannot uninstall and install since my account is a guest account
since all my progress would be erased, I tried to restart my device and
clear the cache of the game and the play store and delete data the same in
the play store I hope you can help me thank you.
I already contacted you but they do not answer me, what happens?

I’m sorry to hear about your updating issue, ARTURO_VALDEZ_GUADAR. It can sometimes take a few business days for our team to read your sent message (depending on ticket volume).

Rest assured they will respond to help as soon as possible!