The game stole me an incubator


#1

I was fighting and won 2 gold incubator the ones of 8 hrs, and then fight again and only have one. Now what i should do?


#2

The same thing happened to me, except it was two 24-hour ones and I didn’t do anything except close the game. It’s incredibly frustrating since I lost a 3-hour incubator (due to the game crashing) over a week ago and never received any kind of response from the support team. That makes me think I won’t recieve any response for this issue, which really sucks.


#3


#4


#5

Hey pako_gtl, that sounds very strange indeed. Sadly, I’m not sure what might have caused that to happen, but our support team would be happy to investigate this. Can you please email our team here at support+forums@ludia.com with your Support Key in the email?


#6

from there you can message support