I understand customer support may not have complete control over how the situation is handled and this may not be their fault, but this needs to be addressed.
Does Ludia realize that literally nobody saw the missing strikes last week? They word it like we just “didn’t find them” or something. They were literally not spawning for anybody. I’m in a discord server with over 7,000 JWA players, and a grand total of zero found said strikes. This is not an individual exclusive issue. This is a playbase-wide issue.
And what’s this about “not being able to provide the rewards?” Is the cute incubator pool just not in the game anymore? Just send a cute themed incubator to everyone and there is literally no issue.
Last but not least this refusal to admit fault has successfully swamped the inboxes of customer support, resulting in not only longer wait times for players, but a drastically increased workload for the customer support operators, and likely massive stress that’s only compounded from having to work from home during a literal pandemic, when jobs are by absolutely no means secure. This is like a guide on how to kill worker and player morale at this point.