"There is a credential conflict"


Reinstalled the game and was prompted to log into Facebook. Got that message. Anyone ever get this? FB says I’m still connected but the game still thinks I’m not.

Yep I got it too

Have you tried signing out out Facebook on all devices and then sign in again on the one you’ve installed JWA on?

Yeah, did that, same popup

Too bad it worked for me a while ago… hopefully you’ll get back on it soon

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@Ned can you do something about this?

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Hey bobbymcfeen, please reach out to our support team here at support+forums@ludia.com. Our team would be happy to try and provide further troubleshooting for you.

If you have your support key, please include it in the email as well. Thanks!