Ludia Forums

Timeout contacting the servers


#1

I cant play the game anymore after the update on any devices.Theres problem whit conetion on my home internet but its perfectly fine.


#2

Hey Arnas_Krivickas, this could be caused by the connection you have at home. Make sure that you’re connected to a stable connection before launching the game, forgetting your current network and reconnecting back to it could help with this. Also, try connecting into the game on another internet connection if you’re able to, and see if the issue persists. If you’re still having problems, contact our support team here at support+forums@ludia.com with your support key.


#3

This game could use with better network codes.

The game runs fairly well with a good WiFi connection or even 4G connection. However, when the signal from WiFi drops, for example when I move to another room, the game will fail to load.

All other games I play do not have this problem. I tried using a WiFi Extender but that did not help with the issue as well.