Ludia Forums

Tmnt legend ios issue wont load

My sons app was fine this morning and then stopped loading. When he opens the app he gets the visitor button which he never had to do, gives the heating up pizza oven but it just spins and never loads.

He was signed in as guest as we gave a support ticket in app on why we dont have signin option.

I have his support key? If i delete his app and reboot, can i use that key to get his characters back? I paid for monthly acess to the dojo and he has alot of characters.