Ludia Forums

TOM event reset progress

While doing current TOM I was reset back to 0 on first stage twice and when I got to last fight of second stage I was reset back to 0 wins on first stage. I have sent an email but sometimes the forum gets quicker results.

Hey Bebop985, I’m sorry to hear that your event progress had reset. Our team is aware of this issue, and they’re currently working on a fix for it.

If you had already reached out to our team, our team will get back to you as soon as they can once they have a chance to see your message.

Yet again, another reset in progress to 0 this will be the third or fourth time. The gem count and time input loss is very frustrating. Will support be contacting me soon to help resolve this problem and issue credits? thanks

I’m sorry that it happened again, Bebop985. Our team will be sure to try and get back to you ASAP once they get to your ticket.