Took my money no incubator


#1

I paid for an incubator but didnt get it. Do l noe go through paypal or what to cancel


#2

Hey Debbie_Hyland, I’m sorry if you didn’t receive your Incubator. We had a server error yesterday, but everything should be fixed now. If your Incubator doesn’t show up within 24 hours, contact our support team at support+forums@ludia.com with your purchase information and support key, and they’ll be happy to assist you.


#3

I also paid for a level up last night and didn’t get it. Checked my account this morning and it is showing that it was paid for TWICE. Will refunds be automatic? Or will I have to wait weeks like others have? Not too happy about it at all.


#4

I’m still waiting for my 9.99$ in game cash also