Took my money no incubator


I paid for an incubator but didnt get it. Do l noe go through paypal or what to cancel


Hey Debbie_Hyland, I’m sorry if you didn’t receive your Incubator. We had a server error yesterday, but everything should be fixed now. If your Incubator doesn’t show up within 24 hours, contact our support team at with your purchase information and support key, and they’ll be happy to assist you.


I also paid for a level up last night and didn’t get it. Checked my account this morning and it is showing that it was paid for TWICE. Will refunds be automatic? Or will I have to wait weeks like others have? Not too happy about it at all.


I’m still waiting for my 9.99$ in game cash also