Ludia Forums

Toothless Event bug, Cost more runes than it mentioned

#1

It cost me much more runes than it mentioned in the restart button!!! I had 3600 runes and it was required 433 runes for restarting the event. After I clicked the restart button, I only remain 1890 runes. The same thing also happened on the last two times. Did anyone had the same problem as I do? Also, will I get my runes back?

1 Like
Has anyone gotten there runes back?
The bug
Toothless event bug took more runes then intended
Runes are gone for no reason
Runes bug
Runes toothless glitch
#2

I’m sorry to hear that happened, @AJ_Kong. Could you contact our support team here at support+forums@ludia.com with your support key along with the date and time of when you restarted the event so our team can investigate? Thanks!

#4

No problem!Thank you!

#5

It happened to me the same thing, I lost more than 1800 runes … !!!

#6

You could send them an email.

#7

Continuing the discussion from Toothless Event bug, Cost more runes than it mentioned:

Same thing happened to me. I sent the email twice but I still haven’t gotten my runes back. I’ve waited for nearly 9 hours.

#8

I send several mails and I do not have answers. I want to get my runes, I’m afraid with my money it’s outrageous !!!

#9

I had 2k runes and I bought a 100 rune restart on the toothless event but it brought my rune amount all the way down to 500 instead of 1.9k

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#10

I purchased 1800 Runes and when I went to spend 150 Runes to reset for this current event, it took All of my runes.
What will it take to get those runes refund back to my account?

#11

So I reset toothless event and it took alimony all my runes I had 1906 runes and I now have 108 runes dose anyone have any news for this I sent a email to the help support.

#12

Following for updates

#13

I had 1800 runes, when I spent runes to restart toothless event it costed 208, and now I have 59 runes. Is there any chance to get them back?

#14

Same here. I had 2300 runes and on a near 100 reset left me for 490 runes…

#15

We don’t know but I want mine back I bought them.

#16

This is the message in reply to someone in the same boat @Martin_18

#18

I restart the toothless mission, it should take me
128 rnues, but after I use the restart, itactually take me 1800 runes
Can I get back my runes or just let the bug happen without any compensation?

#19

Last night I reset the Toothless event and i found that my runes was gone about 1600 runes for no appropriate reason, and i didn’t do any misclick on buying anythings (I was checking every new things that could be the result of misclicking)

More information : About 2-3 days ago I had already buy the offer pack to get more runes

[Uploading: 330019D3-9383-4C5D-8B0B-D4FA83C6C615.png…]

Picture shown the latest runes (which should be more than 2000 runes)

#20

This is ridiculous. I sent one email and two gmails and it’s been over 24 hours. I haven’t gotten any response and I still haven’t gotten my 1743 runes back. The first dude who started this conversation got his runes back in an hour.

#21

I’ve sent emails as well an no response! I’m going to miss out on this event because of this nonsense. How hard is it to refund some runes?

#23

I just got my runes back