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#1

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

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Bug Description:

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I can not login with my username in the game, just starting with a new name. metallikrubin


#2

Hey Szilvia_Kucsera, if your game was linked to either a Facebook or Google Play store account, make sure that you have not signed out of those accounts on your game. Reconnect back to the correct account your game was linked to and you should be able to get back into your original game. If you’re still having issues, contact our team here at support+forums@ludia.com with your support key and the gamer ID from your old game.