Ludia Forums

Transferring game - Android

One of my kids has made quite a lot of progress and made some purchases on this game on his Android tablet. Unfortunately the screen broke the other day, and I’m looking for a way to transfer his progress and purchases. He doesn’t have Facebook so no linked account. Is there any way to retrieve / transfer the data from his broken tablet?

Hey there, @Paul_Brownnutt, I’m sorry to hear that this happened! Our support team would be glad to do what they can to try and recover the data so reach out to them at If you can, include your child’s support key in the email as that would help speed up the process!

Hello, something similar happened to me just a few days ago. I was transferring all the information from one ipad to another as the first one was no longer usable, and I lost all my progress as well as all the money I spent in game. I don’t have Facebook so I cant get it back on my own. Could I get some help too please?

Hey there, @CynderSparks, I’m sorry to hear that this has happened! In order to help you get your account back, reach out to our support team at If you can remember what your old support key was, be sure to include it in the email!

Uhhh, I have a problem too, I have been playing for a while now, I downloaded the game on a rather small device so Im trying to find out how to move all my data from that device to an other bigger device, but I don’t have a Facebook account, does anyone know how to transfer it?

Hey Wine1122, could you contact our support team here at with your support key? Our team would be happy to help you with this.