Ludia Forums

Transferring game - Android

#1

One of my kids has made quite a lot of progress and made some purchases on this game on his Android tablet. Unfortunately the screen broke the other day, and I’m looking for a way to transfer his progress and purchases. He doesn’t have Facebook so no linked account. Is there any way to retrieve / transfer the data from his broken tablet?

#2

Hey there, @Paul_Brownnutt, I’m sorry to hear that this happened! Our support team would be glad to do what they can to try and recover the data so reach out to them at support+forums@ludia.com. If you can, include your child’s support key in the email as that would help speed up the process!