Trophies reset bug showing friends at 0 and no reward


#1

Froends list showing 0 trophies on recent reset for the 3500 trophies. I got reset to the 3500 trophies but didnt get rewarded either on top of the bug of showing 0 trophies again. Even did the hard reset and rebooted phone and still didnt fix it.


#2

Hey Dragoness169, it might take some time for your friends list to fully refresh with the correct trophy count. If you’re still having issues, reach out to our support team at support+forums@ludia.com with your support key so they can take a closer look.
Also, the reset reward will be sent out later this week to eligible players. If you do not receive your reward in your in-game mail in the following days, contact our support team.


#3

Ok, thank you very much. I appreciate it.


#4

@Dragoness169 mine is acting the same way as yours


#5

Lol contact support team and wait weeks for a reply really???


#6

I was reset to 3500, lost a few battles, now it says -31
It was saying zero before I battled.


#7

My sister got this same problem today.
Even a restart of the phone and game has change nothing. :confused:


#8

@StalkerJINROH86 my score did change back to where it should be ,but some of my friends are still at zero, it’s so weird