Trouble with apple linking/unlinking

I have an old JW account linked to my apple but it is not the JW account that I play on, the account that I play on and have most of my Dino’s on is a visitor account. is there a way I can unlink the old account from apple so I can link my apple to the account that I play on. When I try to unlink it in the game I get an error message. If the old account can’t be unlinked is it possible I can get the old account permanently deleted so I can then link my main account to apple?

Tell this to Ludia Support.

I can’t seem to get them to reply, been waiting for 48+ hours. How fast is their service usually?

Hi Gatorbucs. I’ve sent you a private message on the forums in order to look into it. :slight_smile: