Ludia Forums

Trying to buy the 4.99 pile of money


Hi can anyone from the official game tell me why when I have 5.01 on my apple account it won’t let me buy the pile of money for 4.99? Thank you


Hi there, Jessica_Hanson, I’m sorry to hear that you are having difficulty making an in-game purchase! One possible reason for this is that you do not have a valid method of payment synced with your Store. If this is not the case, however, please reach out to our support team at, and we will be glad to help you work this out. If you can, please include your support key in the e-mail as this helps us find you faster in our system.