Unable to battle

Something makes it that i can’t battle. I have 0 trophies but i can’t access “Training Grounds” Arena. I wan’t to get the incubators, but i can’t. This is what it shows me.

Hey pitonsmmm, may I ask what happens to your game after pressing “New Season?”

Also, could I ask you to send an email to our support team at support+forums@ludia.com with your support key? Our team would be happy to take a closer look at your account as well.