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Unable to claim Alpha Chests

My entire clan is running into this issue where you gain enough keys for your Alpha Chest, then you can’t click on the claim button. After force closing or waiting a few mins the claim button goes away, your keys are rest and no rewards, the entire Alpha tab is blank except the rest Alpha chest. Everyone has put in support requests that have been affected, just finally got a response after losing my second chest in a week.

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