Ludia Forums

Unable to claim VIP Incubator

I’m currently have VIP, the Incubator had a timer on it (~7 days) that timer got down to zero last night bit I cannot select the VIP Epic Incubator! I tap it, it makes a sound but that’s it, doesn’t open or do anything!

I’m sorry to hear that, Aaron_Woods. May I ask if you were eventually able to claim your Incubator?

If you are still having an issue, please contact our support team at with your support key included.


Unfortunately not, been having a few bugs today too but nothing closing and reopening doesn’t stop for a little while, where do I find my support key?

Hi Aaron_Woods! Your support key is the 8 letter code in the in-game Settings menu. It should also be at the bottom of the loading screen when you launch the game.