Ludia Forums

Unable to claim VIP Incubator

I’m currently have VIP, the Incubator had a timer on it (~7 days) that timer got down to zero last night bit I cannot select the VIP Epic Incubator! I tap it, it makes a sound but that’s it, doesn’t open or do anything!

I’m sorry to hear that, Aaron_Woods. May I ask if you were eventually able to claim your Incubator?

If you are still having an issue, please contact our support team at support+forums@ludia.com with your support key included.

Thanks!

Unfortunately not, been having a few bugs today too but nothing closing and reopening doesn’t stop for a little while, where do I find my support key?

Hi Aaron_Woods! Your support key is the 8 letter code in the in-game Settings menu. It should also be at the bottom of the loading screen when you launch the game.