Unable to login on mobile data


Hi there,
I downloaded the updated patch, and was happy to start playing it. It was all good and nice till I switched to mobile data to go to the park to do my event. I keep getting issues with loading the game while in mobile data mode, and am not able to login at all. Here’s the screenshot of what I am getting:

I am using iPhone X on latest iOS 11.4.1.

Please help as I can’t spin supply depots and do my event!


Hey rions3, your support key should only be shared with our support team, if you could edit your post and remove your support key it’ll be really helpful. The issue might be caused by the connection of your mobile data because you’re not getting this on a WiFi connection. Try some of the troubleshooting steps on this thread and see if it helps: Stuck on loaded screen of game?

If you’re still having an issue, contact our support team at support+forums@ludia.com with your support key.