Ludia Forums

Unable to make purchases on iPhone 12

HI. I can’t make purchases on my iPhone. The same problem when I had iPhone 11. Now, iPhone 12 and the same problem. I’m able to make purchases on my iPad with same account.
No error message or codes come up. Only, the screen go blank with a small light blue circle showing an animation like when something is working in the background.
Please assist.

I’m quite sorry to hear that, tatamonk. If you’re still encountering this problem, please email our support team at They’ll be happy to assist you with this.

Thank you!