Unable to place certain dinosaurs in sanctuary

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: unable to put woolly rhino (and others) in sanctuary

Area is was found in: sanctuary add screen

How do you reproduce the bug:
Step 1- try to add to sanctuary
Step 2 -
(add more if needed)

How often does it happen: every time this morning

What type of device are you using:iPhone 7

Anything else? (add screenshots or additional information here)

I noticed I couldn’t add the woolly rhino to the sanctuary. I made sure I didn’t have 4 dinos out already and I only had 2. I relaunched and the issue was still the same. It wasn’t just the woolly rhino as you can see from the picture.

What level are you? I believe that you have to have reached a certain level before you can put Epics into the sanctuary.

Are any of those on your tournament team right now?


I’m level 20. I’ve been placing it in the sanc for a while. That’s how I got the Monolorhino.

Ah that would be it. It’s in the tournament team. Thanks! Problem solved. I guess the others are in friendly battle team.


You have those Dinos assigned to a team. Check your arena and friendly teams. Same applies for tournament teams

1 Like