Unable to see online friends... and all trophies displayed as 0

For about 2 weeks now, maybe longer, I haven’t been able to see my online friends except for those in my alliance.

In addition, everyone’s trophy count is displayed as 0 - both friends and recent opponents. I can see their trophies if I look at their alliance roster which is still showing them, but that’s an extra step.

My phone is a Galaxy S9+. I have cleared the game cache which did not help. Is this a known bug or what else can I do?

Thanks for any help.


I have this problem too. Only my alliance members’ names show up. And then sometimes everyone has a name and trophy count.

I have learned to temporarily accept it.

When I go to challenging, I don’t know who it is until I actually press “challenge.”

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This happens to me for many months, I think at least 4 months.

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Hey DeLana, if you haven’t already, could you contact our support team here at support+forums@ludia.com with your support key and device information? Thanks!

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Well, strangely as of today I no longer have this issue. But I will contact support if it happens again.

Thank you!