Ludia Forums

Unable to tap on dinos/supply drops

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: can’t tap on supply drops or dinos but can switch between tabs(social,pvp etc)
have to reload to be able to tap on anything
Area is was found in:ingame

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen:2/3 times a day

What type of device are you using: galaxy note 9

Anything else? (add screenshots or additional information here)

Thanks for reporting this to us @VargRanger. I’m not really sure why that would happen, but, if you find that this is happening more frequently, email our support team here at with your support key so they can investigate this further.

I’m on a Note 8 and this happens many times a day. I just go out and back in again to get it to reset.

Yeah that fixes it, its just a pain when you can’t click on the dino that you want to get and by the time you have reset you are past the dino.

I play as a passenger, so I assume it’s just a GPS glitch.

I get this on train sometimes, seems to be due to speed, go fast for a while & whole map supply drop / dino showing, selection seems to hang up. Never get this problem at slower speeds on bus. Happens on decent spec phone with solid 4G connection