Ludia Forums

Unavailable VIP Incubator

Hello, I took the offered 1-week VIP trial a week ago and was promised a free Epic incubator today. But when it came time to open it I repeatedly received a message that it was unavailable and the “Free” below the incubator image changed to “Join now”. I still have all the other perks of VIP except this so it’s a bit odd that this is the only thing that doesn’t work. Even closing the app as well as restarting my phone don’t work.

Hello LapissedLazuli7. Would you mind emailing our team at so they can check things out? Please include your support key if possible. Thanks!