Ludia Forums

Unsubscribe bug

#1

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: unsubcribed but credit card still being charged.

Area is was found in:in game unsubscribe button

How do you reproduce the bug:
Step 1- subscribe.
Step 2 - unsubscribe.
(add more if needed)

How often does it happen: Every month my card gets charged since unsubscribing.

What type of device are you using:android

Anything else? (add screenshots or additional information here)

#2

I’m sorry to hear this @Aust_Bad, could you please make sure that you had adjusted your game subscription correctly? There is some more information on our FAQ here that might be able to help: https://ludia.helpshift.com/a/jurassic-world-alive/?s=subscriptions&f=how-can-i-control-my-subscription-as-an-android-user&p=all
If you’re still having issues, feel free to contact our support team here at support+forums@ludia.com with your support key and our team would be happy to take a closer look for you.