Ludia Forums

Update Problem last Release


#1

Hello,

I have a little problem to update the last release. When i start the app the game will be the download beginn. After 99% finish to download cancled. What can i do to complete the download and start the Game.

I have a the actualy Android 8 and a Samsung S7.

I hope everyone can help.

Kind Records

Rjiu


#2

Hey Rjiu, could you try going into the app store and manually updating the game? You can do this by going to the Google Play store and tapping on the My apps & games menu. If you’re still having issues, try connecting to a different internet connection and relaunch the game. If you’re on WiFi, forget the network and reconnect back to it again. If the issue persists after trying those steps, our team could try and provide additional troubleshooting if you contacted them here at support+forums@ludia.com with your support key.