Ludia Forums

Updating dinos without my consentement


#1

Fort the second time in a month, all my money was used to upgrade ramdom dinos when i wasn’t playing… I launch the apo ans i see that my 100 000$ were gone but my diplauculis was level 10 when it was lvl 1… Ludia why is that???


#2

That sounds weird… are you the only one who has access to you’re account cos I’ve never heard this before and can only assume someone has access to you’re account and is blowing you’re cash but for the life of me I can’t think why anyone would would do that. Have you tried the help page on the app?. They mite be able to tell you what happened


#3

Where is the help page?


#4

Right at the top where it says Support.


#5

Also there’s a help bit in game I used it the other day and got help within about an hour . Go to settings in game and there’s a help and support bit where you can speak to them direct


#6

Hey Benoit_Pilon, reach out to our team here at support+forums@ludia.com with your support key so they can take a closer look at your account and see what might have happened.