Ludia Forums

Urgent payment problem

Hi I’ve just made a payment to buy a mountain of cash so that I can take advantage of the boost sale.
I have received the receipt from Apple to say the payment was successful but the game has not recognised the purchase.

I have stopped the game and restarted it. Still nothing.

Clearly, I can’t use in game support because it takes too long and the boost sale will be closed.

Thanks for your urgent assistance.

Mark

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I’m sorry to hear that you’re having an issue with your purchase, SaltyOSD. Could you reach out to our support team here at support+forums@ludia.com with your support key so our team can help you?

If you could include a screenshot of your receipt, in your email, it would be really helpful.

Thanks!

As much as I want the boost sales to be done, they won’t be over anytime soon. We’ve had boost “sales” for a month and a half now, with no end in sight.

6 Likes

Thanks Ned
Email sent with support key and payment receipt.

I appreciate your quick response.

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