Veloc keeps getting knocked back


#1

My Velociraptor keeps getting dinged down to 25XX/4000. WHY? This first happened after the big update, then just this a.m. I was around 35XX/4000 both times and saving coins to level up. Help!


#2

Hey Dave2, our support team would be glad to take a look at your account and see what might have happened. Contact our staff with your support key here at support+forums@ludia.com.


#3

It just happened again. I’ve follwed your link w/no success. I also don’t know what support key is.

Thx,
D


#4

The support key shows on the loading screen when you start the game. It’s at the bottom.


#5

Hey Dave2, your support key is the 8 letter code that should be near the loading bar when you first launch the game, it’s also displayed in the in-game Player Profile > Settings menu on the bottom left corner. You’ll need to include that in your email that you send to our support team.


#6

That’s not a link it’s an email address