Just talked about this today in another thread and low and behold it happened to me
My son accidentally kicked a toy under our couch and couldnāt reach it. So, i bent down to try and get it. While bending down i dropped my phone and my fingers landed on the screen. I saw an Oviraptor pack open on the screen, but it took a little bit like i probably hit several items quickly and it was deciding which pack to show.
They didnāt even try to reverse it when I reported the issue from my end.
The issue happened to @Cagkan_Coskun as well, he was fully compensated. However I was just blatantly accused of using third party software though I do not, never have, even gave them proof of my device models, app version, and even requested them to tell me why they thought I did. Used no foul language or confronting tone instead just asked them politely, never got a reply back.
Hope you get fairly compensated @Bandeezee, all the best.
I donāt think it was really a mistake from your end. There isnāt a way (at least that I know of) of clicking several packs at once. Still, good luck.
I recommended this a while back, but have given up now. There should be a setting that is automatically set to OFF, but can be set to ON for those of us who want a confirmation of packs purchased.
When you want to use the discount later today and the 7 days creatures already are finished hatching. 5 hours without using the 2nd to 4th slot. Feels very strangeā¦
Pretty much the same the things I had done afterwards. But I had mainly focused on the āimpossibilityā of that multi-purchasing at once due to the codes of the game and also showed them how I refused to collect the items as shutting my game down right away after taking a screen shot. Lasty, it had happened while I was trying to open up the game first time, it got frozen for good and I touched on the loading screen in hope to help it open. Then it suddenly crashed and I saw the similar screen on my second attempt.
Maybe these details can help, Iām really sorry to see you had the same issue. It sucks, I know.
Todayās issue was no ads working. I usually do 3 quick PVP battles (load and quit) for the daily mission pack. I use ads for the PVP battles so i donāt spend unnecessary DBs.
Today, no ads worked. I got the message in the screenshot 6 or 7 straight times. One of them was when a jurassic World alive ad (which usually always works). In the end i had to use 15 DB to do my 3 PVP battles
Hi @Bandeezee, Feel free to reach out to support+forums@ludia.com, providing us with your support key and we will do our best to assist you with this situation.
Still not as bad as your loss of LPs, 
