Ludia Forums

Video playback error

#1

Recently have been unable to watch an ad to speed up incubators. When I hit watch I get a video playback error message and no video comes up. I use an iPhone 8. Anyone know how to fix this?

#2

@Ned 101010

#3

Hey Scubasteve, could you try going into your device’s Settings and tap on the Reset Advertising Identifier option in the Privacy menu and see if that helps? If you’re still getting this error after doing that, reach out to our support team here at support+forums@ludia.com with your support key and our team can take a closer look.