Videos freeze after they end

If I watch a video to speed up the incubator about 90% of the time the video ends and the x comes out but it won’t let me close it. I have to shut down the app and restart it. I still get my rewards, it’s just annoying.

Hey Erik_Sanchez, does the video have any trouble loading when it’s playing as well? Sometimes issues like this could be related to the device’s RAM, because it seems like the game might have froze after the video ended. Try closing any apps you have opened in the background before watching the speed-up video and see if that helps. If you’re still having issues, email our support team at with your support key so they can gather more information and investigate.

Not sure, I’ll pay more attention and try to gather some more info. Typically I try not to have to much open while I’m playing jwa.