VIP incubator - cant open it

Hi folks

I just got VIP and had that error with the incubator. I seen on a post back in October that this was an error and they were looking at it.

I emailed support and also sent a message in-game but does anyone know roughly how long it takes them to respond?

I’m sorry to hear that, madstanwan. Could you try restarting your game and see if that helps?

If you’re still having issues after doing that, our team will be sure to assist you further once they get a chance to see your message.

Thanks. I restarted over half a dozen times and still nothing.