"We are having troube connecting to our servers."

Greetings. Since I started playing JWA I have been experiencing server issues on a weekly basis. To be more specific my google account cant connect to the game for days at a time, to a point that 4-5 out of the 7 days of the week I simply can’t play due to this issue.

I tried using Facebook accounts as well as guest option and both worked so I assume the problem is related to google. How can i solve this issue?

Hey there, X_Zaguer. Could I ask you to reach out to our support team here at support+forums@ludia.com with your support key? Our team would be happy to try and provide some troubleshooting steps for you.

Thank you for responding. How do i get access to my support key?

Your support key is the 8 letter code at the bottom left of the in-game Settings menu. It’s also at the bottom of the loading screen when you launch the game. :slight_smile:

I cant see it because i cant get into the game to begin with

Should be a code right around here (I can’t show mine)

Screenshot_2020-12-16-16-11-15-749_com.ludia.jw2 I cant access it because i cant even load the game

I had that issue this morning. It kicked me out of a raid.