Here is the email I received from Ludia in response to my email about an epic scent capsule I purchased but no dinos appeared in (I originally had a screenshot of the email but since it’s against forum rules for whatever stupid reason, I imagine that they don’t want us publicly posting the ridiculous lines of dog poo they feed us, I’ve removed it, but it was basically a big paragraph explaining to me how scent capsules work and about the mist around the dinos etc etc etc). I included screenshots at every minute they should have appeared. I have used many scent capsules and I’m well aware of how they work, this email was completely useless to me. No offer of reimbursement. I will be fighting this one to the death. I work way too hard to spend 1000 dinocash for nothing. This is atrocious customer service. They will lose nothing by giving me another scent or my 1000 dinocash back. They will however lose a paying VIP customer who buys every one time offer and then some extras on top of that if they want to continue their sad excuse for customer service/relations.
edit to remove screenshot.