When ever I click on the store the game crashes


#1

When ever I try to click on the collect button bottom left, my game crashses.


#2

BTW I’m using the new S9+ and a really good internet so its not the phone/Internet, its this game. wwhich you guys need to fix.


#3

Hey Hammer_Agent, as a gamer myself, I understand how annoying a crash issue can be. Could you please follow these troubleshooting steps and see if they help?

  1. Do not run any other applications in the background while using Jurassic World Alive.
  2. If you are on a WiFi connection, select your device settings > WiFi, and then tap your network to forget it. Then reconnect to your WiFi network.
  3. Please go to your device’s Settings, and turn off your data connection. Then, turn your connection back on.
    Doing this may stabilize your connection.
  4. Force close the app and then immediately relaunch.

I also recommend staying on one internet connection because switching connections could cause a problem with the loading.

If the issue still persists after following the steps, could you please contact our support team with your Support Key? They can help assist you with this. You can reach them here at support+forums@ludia.com.