Ludia Forums

When I level up I purchased an offer but my game crashed and didn’t get anything!


When I level up yesterday I purchased an offer bundle but my game crashed and didn’t get anything !!! Here’s the receipt!!! It’s been a day since I send an email to your support team !!!


I’m sorry to hear that you were having some trouble with your purchase, @Jerome_Cruz. If you had already contacted our support team here at, our team would be sure to assist you ASAP once they get a chance to review your ticket.


Thanks I got my bundle this morning

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I’m glad to hear you got your purchase! Don’t hesitate to let me know if you have any other issues or questions.