Ludia Forums

Where can I find my support key?

#1

Does anybody know where can I find my support key? My game won’t get past on the empty loading screen on iOS. I want to send an email to the support about this issue. Maybe they will start to pay attention because I am not the only one. No information was given by Ludia’s official channel about this problem so far, and it really annoying.

#2

As far as I know it should be on the loading screen in the bottom of the screen, but I have the same issue as you and because the loading won’t start the support key won’t show up either

#3

Yes, it is on the loading screen (and on your in-game profile) so I think we have to wait :man_shrugging: