Ludia Forums

Why can’t I get my JW Alive to load

Why can’t I get my game too load all of a sudden I was play it got off then got back on about an hour later and it hangs up when it reaches19/25 every time I’ve checked everything for a couple of days now n nothing afraid to delete app n reinstall other people I know did that n they lost everything I don’t want to lose my money n everything else please help. TY

Hey Irishlover212, could you try some of the troubleshooting steps here and see if it helps: Stuck on loaded screen of game?

Changing the time zone setting on your device to either New York or Toronto and then restarting your game might help get you past the loading screen as well.

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Ned,I tried the time zone but it didn’t work so then I went to forum u sent link for n since I have iPhone tried the one that Astroy listed about off loading the game it doesn’t delete data or anything then I reloaded it and it worked I’m so glad it did I hope this helps others too!!


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I’m happy to hear that it worked, Irishlover212!