Why don't we get help in here?

Everything it’s fine till you need some help… when you do need help no one bothers to help, we keep gettin’ ignored. Why???

I’m pretty sure that if there’s something in their interest like a payment that went wrong or something like that they will contact us right away… if it’s in our interest they don’t * about it.

Are we only good at emptying our wallets in here, why can’t we get some decent help?

Tomorrow is an week since my account is gone, I asked for help but after a week still no reply.

A day before my account was gone I pay 200$ for coins to upgrade my dinos, did I pay for nothing?

I’m sorry to hear that our team hasn’t gotten back to you yet, @TuTuN. Could you send me a private message on the forum of the email address you used to contact our support team or your support key? I would be happy to check on this for you.