Why little brother is account just got snapped

My little brothers account just went away. he was playing (like all ways) and then boom he got kicked and then all of his dinosaurs where gone. He came to me crying, and saying look my dinosaur are gone. I said I was sorry that there noting I could do he starting crying ( he had some good epic dinosaurs and some hybrids) his username is Lamaguy#4551
His level was about 7. Please help him

Try removing the game entirely and re-installing it. Log in with same credentials as before. See if it helps

Reach out to the Support team if that doesn’t work. They should be able to help.


Hey CoolbonnieXD, if you haven’t already, could you please ask your brother to contact our support team here at support+forums@ludia.com? Our team would be happy to try and assist him. Please make sure your brother includes his in-game name/ID in his email.