Ludia Forums

Will not load


game only loads to 7/24 then stops & says “reconnect”. this happens on wifi and cellular service. its never happened before, i really enjoy this game & would like to see this bug fixed asap.

Area is was found in:

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: it has been going on for a day & a half

What type of device are you using: iphone 7

Anything else? (add screenshots or additional information here)


Hey there, @lanceb, I’m sorry to hear that you’re having difficulty connecting to the game but our support team would be glad to help you troubleshoot this! Reach out to them at, and if you can include your support key in the email you’d really be helping us to speed up the process. Thanks!