Ludia Forums

Will not load

#1

game only loads to 7/24 then stops & says “reconnect”. this happens on wifi and cellular service. its never happened before, i really enjoy this game & would like to see this bug fixed asap.

Area is was found in:

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: it has been going on for a day & a half

What type of device are you using: iphone 7

Anything else? (add screenshots or additional information here)

#2

Hey there, @lanceb, I’m sorry to hear that you’re having difficulty connecting to the game but our support team would be glad to help you troubleshoot this! Reach out to them at support+forums@ludia.com, and if you can include your support key in the email you’d really be helping us to speed up the process. Thanks!