Ludia Forums

Winning chest stops game

When I win a “hard” chest, my game shuts down after I collect the prizes, and I have to close the game and restart it. And before you ask, I’ve already done your “standard” response! My games, Google and Google play are all up to date, I’ve tried the uninstall/reinstall plan, and still it locks up after every chest and I have to shut down the game and start it again (and sometimes even restart my phone) to get the game to work again.

Same here now and then after having finished a side quest successfully.

IOS 13.7

I’m sorry to hear about this, folks. If you haven’t already, please contact support at as they would be glad to take a close look at this. Don’t forget to include the device information in your message. Thank you!

This happens to me regularly… like at least one or two times a day now… the only solution is to restart the game…