Ludia Forums

Won battle, lost trophies

#1

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: Won a match but lost trophies. I just battled and won a match, it gave me trophies for the win, up to 488? (Can’t remember the exact number). I restarted the app (as I almost always do after a battle so that the chat will work). When I restarted my trophies were at 4,447

Area is was found in: Arena

How do you reproduce the bug:
Step 1- Can’t be reproduced
Step 2 -
(add more if needed)

How often does it happen: as far as I know this is the first time.

What type of device are you using: iPhone X

Anything else? (add screenshots or additional information here)

#2

Hey there, @RiverrattQ, I’m sorry to hear that you lost trophies after a victory! It’s possible that this was a display issue, but our support team would be glad to investigate this more closely and determine what might have happened. Reach out to them at support+forums@ludia.com, including your support key so that they can find you more quickly!

1 Like