Ludia Forums

Wrong cash received after maintenance

#1

Please, help me to understand.
I bought a lot of (I think 8-10 enough) 500$ boosts in last weeks and I received “only” 3000/3500$ (passed from 8*** to 11700$).
Why someone who never bought ONE boost got 5000/7000 or more?
I will quit the game if this problem won’t be solved.
I wrote to the assistance in game but I will not receive answer, are there other ways to open a ticket in order to receive all the cash I deserve?
I find it inconceivable to have received less money than those who spent nothing on boosts. Also because this money means boosts that can be bought in the game, and therefore I will be disadvantaged in the arena.
Hurry up, otherwise many will leave this time, including a VIP and passionate like me.

#2

I’m sorry to hear that, @Frankmauro90, and I can understand your frustration.

If you think you received the incorrect amount of in-game Cash during the rollback, our team would be more than happy to assist you further with this once they get a chance to review your ticket.

#3

Hi Ned, so what should I do?
However, I have received very much less than I should, considering that a lot of people who bought NOTHING received 5000/7000 or more cash (for example my girlfriend and some alliance friend). What happened??? I will be happy when I will receive more than them.

1 Like
#4

Email support… With the queries include your support key and they will contact you in time

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#5

I wrote 6 hours ago to support+forums@ludia.com
How long does it take to get an answer? I’m in a hurry because I’m meeting people much more boosted than I am, It’s very hard win a match now.

#6

It depends to be honest sometimes a few days could be a week, but won’t be over the weekend.

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#7

Wrong cash on here too. The dollar symbol is supposed to be used before the amount.

#8

Still haven’t gotten my 1500 hard cash back. Already contacted support last week and still haven’t even gotten a reply.

#9

Same. No answer.

#10

Same here, I haven’t been refunded for anything yet I spent dino cash on bundles. It hasn’t been 48 working hours yet so I’m not surprised we haven’t heard back. I am consistently surprised by Ludia’s decision to do things like this on Friday, knowing there will be issues. Open communications is the bedrock of customer relations and doing big things on a Friday is silly (for lack of a better word).